Your phone line, run by AI voice agents.

NMAC Labs designs, builds and runs custom voice agents that answer your lines, resolve requests and log every call, around the clock, in 24+ languages.

Talk to our agentLive demo. Hear it for yourself
FOLLOW A CALL
00:00 · INCOMING CALL

A customer calls. Nobody has to pick up.

+44 20 •••• ••14 → CUSTOMER LINE● LIVE

The head agent listens, understands, and routes.

HEAD AGENT
Front desk
◈ INTENT · COMPLAINT
Order statusSERVICE AGENT
SalesSERVICE AGENT
ComplaintsSERVICE AGENT
Human teamFALLBACK

The specialist talks. The paperwork fills itself.

COMPLAINTS AGENTI'm sorry to hear that. I can sort this out right now. Could I take your name and order number?
CALLERSarah Whitmore. The order is 8-4-1-2-6.
→ querying NorthTrail systems…order 84126 · Alpine jacket · delivered 24 Aug ✓
COMPLAINTS AGENTThank you, Sarah. I can see it here: the Alpine jacket, delivered yesterday. What state did it arrive in, and would you prefer a replacement or a refund?
CALLERThe box was crushed and the jacket has a torn sleeve. A replacement, please.

The call becomes a ticket, in your panel, under your brand.

ILLUSTRATIVE · FICTIONAL CUSTOMER & DATA

One phone call became finished work: answered, resolved, filed. Nobody on your team touched a phone.

That call was designed for one company. Yours will be different: we don't sell one-size software; every project ships as a set of agents that work the way your business does.

HOW IT WORKS

From first call to live line in less than a month.

  1. 30 MIN

    Discovery call

    We map your call types, volumes, systems and tone.

    FREE
  2. ~5 DAYS

    Proposal

    Scope, price and exactly what we commit to deliver, in writing.

    FREE
  3. 2–3 WEEKS

    Building and Testing

    We build your agents. Your team tests them on a private test line, and test minutes are on us.

    50% TO START
  4. AFTER YOUR APPROVAL

    Go Live

    We connect your phone system. Your customers start calling your agents.

    50% ON APPROVAL
SECTORS
Insurance

A claims line that never queues: callers report in their own words, the agent files the claim for your handlers.

Retail & e-commerce

Order status, returns and complaints, answered with live lookups against your store.

Sports clubs & federations

Store, membership and matchday questions on one number, routed by intent.

Manufacturing & wholesale

Trade customers ask for stock or order status: the agent reads the answer from your systems, live.

Let's build your line.

A 30-minute call: you describe your phone line, we tell you exactly what we'd build, and what it would take.